Program Supervisor

Job Description

CLASSIFICATION DETAILS

HIRING AUTHORITY: Chief Executive Officer

FLSA STATUS: Non-exempt

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND START TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.

GENERAL SUMMARY:

Under direction, assist in recruiting, selecting, and training team members.  Supervises, evaluates and monitors all clinical and clerical personnel as assigned. Develops and implements procedures to ensure that appropriate specialty assessments are provided to various populations (including Children and Adults with mild to severe mental illness, substance abuse, developmental disabilities, severe emotional disturbances, and similar populations) and services are delivered in the least restrictive level of care possible. Develops and tracks data and reports for management including quality measures, hospital recidivism, penetration rates and ensures integrated care is provided to all consumers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Oversees day to day operations of the two (2) outpatient clinics providing supervision and direction to the Clinical Supervisors and staff.

Maintains responsibility for ensuring adequate staffing of the day-to-day operations through monitoring staffing levels and authorizing leave as appropriate.

Represents the outpatient clinics at various committees as assigned.

Develops and maintains a working relationship between the outpatient clinics and other MCCMH Programs and community service agencies/programs ensuring on-going coordination and rapid entry and re-entry into the MCCMH system.

Maximizes quality of service and cost effectiveness of the programs through ongoing discussions with the Director of MCCMH Community and Behavior Health Services and by attending administrative meetings.

Collects, analyzes, and reports data related to productivity, clinic treatments, treatment outcomes, quality measures, and trends.

Provides crisis intervention and support to individuals served to stabilize situations as needed.

Supports MCCMH integrated health initiatives through clinic participation in consumer education, community outreach, and staff education.

Collaborates with other MCCMH departments and staff to share resources, provide staff coverage, and ensure that persons served are receiving needed services.

Conducts and participates in weekly team meetings related to evidenced-based treatments as needed.

Monitors implementation of evidenced-based treatments, including Dialectical Behavior Therapy (DBT), Prolong Exposure Treatment (PET), etc. and develops solutions to barriers in implementation of these treatments.

Manages projects and system initiatives and collaborate with system leadership teams to ensure policy, Electronic Medical Record (EMR), and service delivery alignment with all regulatory requirements.

Assists in the development, writing and implementation of program initiatives including collaborative initiatives with multiple organizations and disciplines.

Monitors, analyzes and takes action to ensure quality services are provided while maximizing staffing and clinic resources.

Implements procedures to verify accuracy and quality of clinical records are complete and meet auditing requirements.

Executes quality assurance reviews related to program deployment, policy viability and performance metrics at the local level.

Implements best practices such as trauma informed and culturally competent care, dialectical behavioral therapy and collaborative problem solving.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• Master’s Degree in Social Work, Counseling, Psychology or Doctorate in Psychology or a directly related mental health field from an accredited college or university

• Minimum of three (3) years of experience working in a behavioral health setting

• Minimum of two (2) years of supervision experience

Preferred Education and Experience

• Five (5) years of experience working in a behavioral health setting
• Five (5) years of experience working with individuals with developmental disabilities, mental illness and/or co-occurring diagnoses
• Previous experience in an administrative position

Required Licenses or Certifications

• Licensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC),or Licensed Psychologist (LP)
• Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines
• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

Preferred Licenses or Certifications

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Applicable computer applications
• Michigan Mental Health Code and its rules and regulations
• Various disciplines and assessment tools utilized by each discipline
• Working understanding on practices for adherence to Medical Services Administration (MSA) Medicaid policies and procedures
• Techniques to de-escalate/interact in potentially dangerous situations

Skill in:

• Using good professional judgment for the welfare and safety of our consumers
• Excellent written and oral presentation skills
• Analyzing information and completing reports

Ability to:

• Collaborative:  Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate.  Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
• Accountable:  Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Respectful:  Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• Work in an environment which embraces the county’s Dignity Campaign
• Effectively speak, write, and understand the English
• Effectively speak, write, and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information
• Work independently