Case Manager-Outpatient

Job Description

CLASSIFICATION DETAILS

HIRING AUTHORITY:  Chief Executive Officer

FLSA STATUS:  Non-exempt

EMPLOYMENT RELATIONSHIP:  Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME:  Full-time (37.5 hours per week) position. The current starting time for this position is 8:30 a.m.

GENERAL SUMMARY

Under direction, provides direct service to consumers, family members and designated others.  Utilizes a Person-Centered process and Family Centered Practice Concepts.   Coordinates, consults, and provides liaison work with physical health care provider(s) and other agencies.  Implements program goals and activities in keeping with program philosophy.  Contributes expertise from professional discipline to team planning and treatment processes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Performs direct clinical services, including, telephone screening of referrals, assessments of adults, crisis intervention, treatment plans, case management, group therapy and short-term treatment interventions.

Performs indirect clinical services, including, case documentation following Macomb County Community Mental Health (MCCMH) policies and procedures

Participates in case consultation to confirm diagnosis and to make the most suitable, least restrictive clinical recommendations, and assists the individual and/or family in obtaining appropriate programs and resources.

Maintains accurate and up-to-date clinical documentation, including assessments, progress notes, treatment plans, and closings.

Ensures administrative paperwork is accurate and up to date, including, Staff Activity Logs, statistical reports, attendance, mileage reports, and case lists.

Completes and maintains MCCMH and Department of Mental Health statistical reports.

Participates in agency and system staff meetings, and jail diversion and/or court meetings.

Maintains appropriate contact with hospitals, agencies, and other service providers to coordinate consumer care and referrals, and acts as liaison for the individual’s needs.

Requests appropriate authorizations for services provided; ensures service authorizations are current, monitors utilization of services, and requests re-authorization or continuations.

Serves on MCCMH or community-based committees.

Measures the effectiveness of interventions to determine outcomes and identify needs of the consumer.

Operates an automobile while performing assigned job duties.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• A Bachelor’s Degree in Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college or university
• Must meet qualifications as specified in the Michigan Department of Health and Human Services (MDHHS) Prepaid Inpatient Health Plan (PIHP)/Community Mental Health Services Programs (CMHSP) Qualifications per Medicaid Services as a Qualified Mental Health Professional (QMHP);

Preferred Education and Experience

• A Master’s Degree in Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college or university
• A minimum of one (1) year experience working in a behavioral health setting

Required Licenses or Certifications

• Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines
• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

Preferred Licenses or Certifications

None

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Applicable computer applications
• Michigan Mental Health Code and its rules and regulations
• Various disciplines and assessment tools utilized by each discipline
• Working understanding on practices for adherence to Medical Services Administration (MSA) Medicaid policies and procedures
• Techniques to de-escalate/interact in potentially dangerous situations

Skill in:

• Using good professional judgment for the welfare and safety of our consumers
• Excellent organizational skills with the ability to manage multiple priorities
• Analyzing information and completing reports

Ability to:

• Collaborative:  Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate.  Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives.
• Accountable:  Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily.
• Respectful:  Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• Work in an environment which embraces the county’s Dignity Campaign
• Effectively speak, write, and understand the English
• Effectively speak, write, and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information
• Work independently