Job Code: 107223422
Pay Type: salary
As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage with no monthly premiums and effective the first day of employment. To learn more about Macomb County benefit offerings click here.
DEPARTMENT: Information Technology
HIRING AUTHORITY: Chief Information Officer
FLSA STATUS: Exempt – Overtime pursuant to collective bargaining agreement
EMPLOYMENT RELATIONSHIP: Just cause subject to probation period
CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m. and is an on-site position.
Under the supervision of the Infrastructure Manager, this position provides a comprehensive range of technical solutions; network designs, installation, administration, maintenance and support functions for both hardware and software; Cyber Security configuration and support;troubleshooting network issues and usage; performs system backups and disaster recovery functions; and provides technical and end-user support for workstation hardware and software products.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provides support, diagnosis and resolution of incidents received from client departments or from the IT department resources through immediate evaluation and diagnosis to implement appropriate corrective actions.
Develops, maintains, and ensures security compliance with established hardware and software design, installation and support processes and standards. Maintains appropriate patch and compliance levels on all network hardware to include research, testing, installation and troubleshooting issues if necessary.
Oversees and/or performs network security administration activities to include documenting procedures, monitoring for illegal system accesses, assigning/removing network ids, establishing VPN/remote access, supporting surveillance camera systems, ensuring routine password updates by all network users and establishing file protection levels, as well as supporting the security team in technical functions.
Develops and implements backup procedures; develops, tests and documents disaster recovery procedures.
Works within IT departmental policies and standards for production implementation, documentation format, methodology, techniques and tools, and related procedures including making recommendations for improvements as well as making updates to documentation as needed.
Establishes client relations between the IT department and other County departments through gaining a base level understanding of departmental business processes and making process improvement suggestions through improved technical solutions.
Works with other divisions within IT to escalate and resolve incidents and service requests as needed.
Acts as a vital resource on new project and system implementation teams.
Provides on-site and remote IT customer service and IT phone support for all County staff and other municipalities where contracted services have been established.
Places, tracks, and documents support calls to third-party service providers for network, workstations, end-user devices, and software; resolves issue and documents resolution within service desk system.
Utilizes the service desk system to communicate the status of incidents or service requests withall appropriate IT and client resources.Updates incident ticket and/or service request within the service desk systems with progress notes.
Resolves issues in a timely manner and works within service level response time established by the IT department.
Assists in the product evaluation of new technology that may be needed by the client community and/or IT.
Develops and executes test plans, remediates issues and provides ongoing support for that technology.
Maintains and increases knowledge of Information Technology through attendance of seminars, workshops and other media to stay current and drive new solutions.
Participates in network on-call rotation with other team members to provide 24×7 support.
Performs related duties as assigned.
A minimum of one of the following:
Preferred Education and Experience
Required Licenses or Certifications
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
|Office or similar indoor environment||X|
|Street environment (near moving traffic)||X|
|Individuals who are hostile or irate||X|
|Individuals with known violent backgrounds||X|
|Extreme cold (below 32 degrees)||X|
|Moving mechanical parts||X|
|Fumes or airborne particles||X|
|Toxic or caustic chemicals, substances or waste||X|
|Loud noises (85+ decibels)||X|
|Blood Borne Pathogens||X|
|Extreme heat (above 100 degrees)||X|
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
|Balancing||X||On even or uneven surfaces/ground|
|Bending||X||Tasks involve forward or backward bending at the waist|
|Climbing/Working at Heights||X||Tasks involve climbing up or down stairs, ladders, scaffolding and platforms|
|Crawling||X||Inspecting in confined spaces. Moving about on hands and knees|
|Digging||X||Tasks involve manual digging|
|Driving||X||Tasks involve operating any motor powered vehicle on sealed and unsealed roads|
|Grasping||X||Tasks involve gripping, holding, clasping with fingers or hands|
|Kneeling||X||Tasks involve flexing/bending at the knees and ankles to work at low levels|
|Manual Dexterity||X||Tasks involve fine finger movements i.e., keyboard operating, writing|
|Lift/Carry||Tasks involve raising/lowering or moving objects from one level/position to another (covered by the items below)|
|Up to 10 pounds||X|
|Over 100 pounds||X|
|Push / Pull||X||Tasks involve pushing/pulling objects away from or towards the body|
|Reaching||X||Tasks involve reaching overhead with arms raised above shoulder height or forward reaching with arms extended|
|Sitting||X||Tasks involve remaining in a seated position during the task performance|
|Standing||X||Tasks involve standing in an upright position without movement|
|Walking||X||Walking considerable distances in the facility on multiple surfaces|
|Running||X||Running considerable distances in the facility on multiple surfaces|
GENERAL REQUIREMENTS AND DISCLAIMERS
Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.
The intent of this job description is to provide a representative summary of the major duties
and responsibilities performed by employees in this job. Employees may be requested to
perform job-related tasks other than those specifically presented in this description.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.
The Technical, Professional and Officeworkers Association of Michigan (TPOAM) – Information Technology Employees Association bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.